Client: “Your wireless printer is not working and I demand a refund!” Me: “Does...

Client: “Your wireless printer is not working and I demand a refund!”
Me: “Does...: "

Client: “Your wireless printer is not working and I demand a refund!”

Me: “Does the device have any flashing lights or error messages on the screen?”

Client: “No! It has nothing!”

Me: “Is the device turned on?”

Client: “I push the power button and nothing happens! I told you, the printer is broken and I want my money back!”

Me: “We can work on getting you a refund once we figure out the device is DOA. Is it plugged into the wall?”

Client: “It’s a wireless printer! Why would it be plugged in? I want to speak to your manager!”

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